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The word resolve is an interesting word. It refers to both an action and an attitude:
At Funds For Learning, we put these two definitions together in an action-attitude that we call Solution-Minded. We are resolved to resolve, meaning we are dedicated to finding resolution to the challenges facing our clients. We have decided that we will face issues, requirements, setbacks and problems with a determination to find and develop solutions that meet the needs of those involved.
For example, our school clients have a need for funding to support their Internet access. These funds come from the E-rate program. At the same time, the E-rate fund administrator, USAC, has a requirement to see that the funds are spent appropriately. Both needs are legitimate, and both needs are real. The school needs the money. USAC needs to fulfill its oversight responsibility. At times these different requirements seem at odds with one another. Our job at Funds For Learning is not to help one of these needs be met at the expense of the other. Both needs should be met. We need to help the school get funding AND we need to help USAC oversee the use of the funds. Sometimes this is easy. Sometimes it isn’t. Either way, we have decided to find solutions that help both parties satisfy their needs.
This is the essence of Solution-Minded. It is an action-attitude. It is a decision to recognize all the needs around the table and to work to find a way to address them to the fullest extent possible.
Key Words and Phrases
Strive for an answer; Find a new way; Seek a resolution; Persevere; Solve a problem; Deliver the results; Don’t stop at the first hurdle; Address the need.
Close-minded; Decline; Reject; Refuse.
GuideMarks – Distinguishing Characteristics of FFL E-rate Guides
Copyright © 2012 Funds For Learning, LLC. About the Funds For Learning GuideMarks.
Getting to Know: Eric Jester
Funds For Learning will highlight an employee every week - allowing them to share a little about themselves and showing you exactly what makes Funds For Learning so awesome. Getting to Know: Eric Jester7/13/2012
An Appropriate Appearance
Professionalism Treating others with respect and courtesy, being honest and responsible at all times Adhering to high standards of integrity and ethics without wavering Dressing, communicating, and conducting myself in a manner...7/9/2012