A Good Consistency
Performing well in a consistent manner over a long period of time
Yielding dependable and predictable outcomes again and again
Contributing to the team on a consistent and trusted basis
Reliability is something that everyone recognizes, but often times it isn’t discussed as much as it should be. 1) If a person is reliable, he or she may be taken for granted. 2) If a person is unreliable, it may be difficult or awkward to address it with them. Either way, the subject of reliability frequently gets less airtime than it should...
I am sure that the owner of the house would have preferred that I had quit rather than showing up intermittently and occasionally doing a good job. Instead, I just muddled along, providing extremely inconsistent and unreliable service. At one point, I finally just stopped showing up to mow the lawn, and the owner stopped calling me. We never discussed it, but I guess I was fired. Or maybe I quit. I’m not sure, but it is embarrassing for me to look back and think about how unreliable I was that summer.
At Funds For Learning, I am a member of a team that provides a quality service. For that team to be trusted by others, it needs to be reliable. It needs to deliver on its promises over and over again. It needs to provide the right service, at the right time, in a correct manner, without overdoing it or under doing it. If the team performs in that fashion, it will be reliable.
Once we move past understanding what reliability is and how it is defined for a team, it’s important to examine ourselves. How reliable am I? When am I unreliable? What areas can I be counted on? Are there areas in which I falter?
- Understand strengths and skills. Build up the skills and training that are necessary to be reliable.
- If it’s not possible to become reliable at something, then stop doing it, and find someone else that can do it consistently.
- Say NO. This is key. If you can’t be trusted to get something done, say so. Ironically, if you get really good at notifying others about what it is you can’t be trusted to accomplish, they will trust you more and you will begin to be seen as a reliable person. (Think about it! If you are reliable about self-reporting your unreliability, you immediately become a more reliable person. It’s almost a Catch-22, but not quite.)
I am convinced that being counted upon to help another human being with a need of theirs is one of the greatest gifts that we can ever give (or receive). As team members, we should discuss what reliability means in the context of our group performance; and each of us, as individuals, should consider our own reliability and takes steps to improve it.
Key Words and PhrasesDependability; Consistently able to be trusted; Constant; Yielding the same results repeatedly; Responsible; Solid and sure; Predictable; Stable and steadfast.
Undependable; Faltering; Irresponsible; Can’t be counted on.
Copyright © 2016 Funds For Learning, LLC. About the Funds For Learning GuideMarks.
- August 21, 2016 - Proactive
- August 28, 2016 - Offer No Excuses
- September 4, 2016 - Teamwork
- September 12, 2016 - Thoroughness
- September 19, 2016 - Reinforce the Good
- September 26, 2016 - Your Best Work Forward
- October 3, 2016 - Timeliness
- October 10, 2016 - Focus
- October 17, 2016 - Professionalism
- October 24, 2016 - Solution-Minded
- October 31, 2016 - Work By Design
- November 7, 2016 - Neatness Counts
- November 14, 2016 - Share the Reason
- November 21, 2016 - Understand the Reason
- November 28, 2016 - Intentional Learning
- December 5, 2016 - Calming Presence
- December 12, 2016 - Commitment