On August 23, 2018, Funds For Learning celebrated two of its own for achieving 10 years of E-rate Guide experience.
Jeff O’Brien joined the FFL team in April 2008 and has worked diligently to provide schools and libraries with accurate and timely reimbursements, and E-rate financial support. Over the years O’Brien has advised numerous E-rate applicants in situations from preparing BEAR reimbursements, to Service Substitutions, to advocating on an applicant’s behalf to a vendor about incorrect invoices. No matter the situation, O’Brien strives to provide the best service possible and help applicants receive they funding they need.
Jeff O’Brien joined the FFL team in April 2008 and has worked diligently to provide schools and libraries with accurate and timely reimbursements, and E-rate financial support. Over the years O’Brien has advised numerous E-rate applicants in situations from preparing BEAR reimbursements, to Service Substitutions, to advocating on an applicant’s behalf to a vendor about incorrect invoices. No matter the situation, O’Brien strives to provide the best service possible and help applicants receive they funding they need.

Micah Rigdon, a coffee enthusiast, has always been a calming presence for the E-rate applicants under his care. Rigdon initially joined FFL in 2005, then worked with students at a local church from 2008 to 2011 before returning to the company. During his combined 10 years at FFL, Rigdon has consistently worked to guide applicants through the maze of E-rate. He has been an integral part of teaching new FFL Guides the ways of E-rate and is currently a compliance manager.

Both O’Brien and Rigdon are Certified E-rate Management Professionals (CEMP). FFL has supported applicants in ways made possible with the help of these two Guides. Both Guides were honored with FFL’s customary 10-year celebration plaque and watch and joined the ranks of those who have witnessed at least 10 years of E-rate with FFL. There are currently 14 E-rate Guides at FFL who have achieved this momentous milestone.

(Above: E-rate guides with at least 10 years of experience at Funds For Learning show off their ceremonial watches. Not pictured are Lori Fadok and Peter Kaplan.)