• Treating others with respect and courtesy, being honest and responsible at all times
  • Adhering to high standards of integrity and ethics without wavering
  • Dressing, communicating, and conducting myself in a manner appropriate to the setting

This past year I had my first experience with leasing my own apartment. I came in with, perhaps naive, expectations that the management would be holding up their end of the lease. 

I recently got a rude awakening when my apartment flooded because of a neighbor’s dishwasher. For a whole month after the flooding, I called, left messages, emailed, and even showed up at the office and spoke with employees trying to get someone to take care of the property damage from the flooding and all the mold that was growing. I couldn’t get the management to even send maintenance to come out and look at the damage. Not until someone called on my behalf and threatened a lawyer. Twenty minutes later, I was contacted three times by the property manager who wanted to speak and find out what was going on.

The property manager worked very hard to protect her own job and not fully acknowledge the lack of fulfilled responsibility, and lack of respect for my health/time. In the end, they agreed to let me out of the lease and partially refund me. But it left a bitter taste in my mouth, and a very negative outlook on what the company is able to handle professionally. It was very clear to me that they did not have the best interests of their clients in mind. 

One of our GuideMark at Funds for Learning is Professionalism. Professionalism is a conglomeration of several attributes that work together. A couple of these attributes are respect and responsibility. When we serve our clients, it is important that we respect their time and the agreement that we have entered into with them. We have a responsibility to respond to, show up for, and fulfill the tasks needed to deliver the best results possible. Utilizing professionalism ensures that the people we serve have confidence in us, and can trust that we will be able to serve them to the best of our abilities.

Key Words and Phrases
Exhibiting courteous behavior; Conscientious manners; Technical prowess; Expert; Ethical standards; Trained; Experienced; Authority.

Opposite Terms
Amateur; Inexperienced; Dabbler; Non-expert.


GuideMarks – Distinguishing Characteristics of FFL E-rate Guides

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