- Acknowledging my shortcomings and taking ownership in results, not blaming others
- Accepting my responsibility to clients and colleagues and admitting my role in situation
- Seeking accountability, focusing on self-improvement, and providing solutions
The FFL Guidemark Offer No Excuses is serenely simple and begs the follow-up “non-Nike” remark, “Just Don’t do It”. But how does that really translate into consistent and proactive encounters at work where each of us strive to actively support a healthy and productive environment aimed at eliminating this energy-zapping behavior?
The “I don’t have enough knowledge” excuse is rarely used by FFLers, as we are continually educating ourselves with the latest news and trainings offered by USAC and the E-rate Management Professionals Organization (of which FFL has several certified CEMPs).
The “I don’t have enough time” excuse may try and rear its head with an impending USAC deadline – but it doesn’t gain any real traction because the strategic huddle sessions all teams participate in daily, provide clear goals and workable solutions to small or large issues.
The “I don’t know where to begin” excuse is consistently quelled by teamwork.
And finally, the “I’m afraid of making mistakes” excuse may, on the off chance, be used extremely seldom, such as in rolling out new projects or protocols. Our natural tendency is to want to do things right the first time. But sometimes unexpected variables come into play that prevents a successful outcome. FFL’s team-oriented approach turns these errors or mistakes into learning opportunities that stay focused on the facts, take ownership of what went wrong, and offer pro-active solutions to help eliminate the same errors or mistakes next time.
What is “Offer No Excuses”? It’s simply to take initiative and move forward with purpose. At FFL, we pride ourselves by doing just that – everyday.
Key Words and Phrases
Take ownership in outcomes, Agree to responsibility, Accept accountability, Provide solutions, Recognize failures, Acknowledge shortcomings, Focus on results not excuses, Admit mistakes.
Rationalize inferior work, Deny or justify a fault, Offer a pretext for failure, Provide self-justification.
Copyright © 2019 Funds For Learning, LLC. About the Funds For Learning GuideMarks.
- April 26, 2019 - Intentional Learning
- May 3, 2019 - Calming Presence
- May 10, 2019 - Commitment
- May 17, 2019 - Reliability
- May 24, 2019 - Proactive
- May 31, 2019 - Neatness Counts
- June 7, 2019 - Understand the Reason
- June 14, 2019 - Thoroughness
- June 21, 2019 - Reinforce the Good
- June 28, 2019 - Your Best Work Forward
- July 12, 2019 - Timeliness
- July 19, 2019 - Focus
- July 26, 2019 - Professionalism
- August 2, 2019 - Solution-Minded
- August 9, 2019 - Work By Design
- August 16, 2019 - Teamwork
- August 23, 2019 - Share the Reason