PROFESSIONALISM
  • Treating others with respect and courtesy, being honest and responsible at all times
  • Adhering to high standards of integrity and ethics without wavering
  • Dressing, communicating, and conducting myself in a manner appropriate to the setting

COMMENTARY
No, I’m not talking about Mario and Luigi.

A lot of the things we do here at Funds For Learning are “custom” – providing E-rate guidance, filing E-rate forms, building E-rate Manager, etc. But there is one core area where Funds For Learning is generic, in a good way: Professionalism. Being polite, treating customers and co-workers with respect, and adhering to high standards are goals any company can strive to achieve.

But not every company does, and I’d like to highlight that by recalling two very different experiences I recently had with two different plumbers who were recently doing repairs in my house:

Bob’s Plumbing Service
When I called Bob to fix my toilet, they were the only one who could come out that day. Great! But when the time came:
  • The dispatcher promised that Bob would call 15-20 minutes prior to arriving. Instead, Bob arrived without any notice.
  • Bob’s pants and shoes were a filthy, and he reeked of cigarettes. He did not obviously smell.
  • When he finished working, the bathroom looked like bomb had gone off. There was debris and trash everywhere, and we spent a few hours cleaning up after he left.
John’s Plumbing Service
Bob wasn’t available when we had another plumbing problem, so I tried John’s Plumbing Service instead. The difference was night and day:
  • I was given an estimated time when John would arrive. After he finished the job before mine, he gave me a call to let me know he was on his way.
  • John put on a new pair of booties to cover his shoes while he walked through our house.
  • After he finished his work, he cleaned up the mess that was created during the repair process.
In the end, both plumbers got the job done. I have no complaints about the work itself. They were even priced similarly. But the way they conducted themselves could not have been more different, and it was here that John’s Plumbing Service really distinguished itself from the competition. I’ll let you guess which plumbing service I used the next time I had a problem.
 
*****

Key Words and Phrases
Exhibiting courteous behavior; Conscientious manners; Technical prowess; Expert; Ethical standards; Trained; Experienced; Authority.

Opposite Terms
Amateur; Inexperienced; Dabbler; Non-expert.

*****
GuideMarks – Distinguishing Characteristics of FFL E-rate Guides

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