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Filing Window Extended Hours

The SLD announced that they have extended the Client Services Bureau (CSB) Customer Services hours through the close of FY2017 filing window to assist applicants with any issues they may encounter. The CSB extended hours are:
  • Monday, May 8 at 8:00 AM – 10:00 PM EDT
  • Tuesday, May 9 at 8:00 AM – 10:00 PM EDT
  • Wednesday, May 10 at 8:00 AM – 10:00 PM EDT
  • Thursday, May 11 at 8:00 AM – 12:30 AM EDT
Applicants can call CSB Customer Service Line at 888-203-8100 during the extended hours. 
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Our mission is to provide high-quality consulting and support services for the needs of E-rate program participants. We consult with applicants to help them understand, effectively utilize, and maintain compliance with E-rate rules and regulations. We help prepare and submit paperwork, and interact with program administrators on our clients’ behalf.

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