The Universal Service Administrative Company (USAC) has released its 2011 Annual Report. Among the goals of the Annual Report is to provide the Federal Communications Commission and Congress details about the non-profit company’s activities, expenses, and performance measures regarding its management of the Universal Service Fund programs. The E-rate program is one of the four Universal Service programs administered by USAC. Highlights from the report include:
USAC reported the improper payment for the Schools and Libraries Program is .94%.
USAC reported the average time to process invoices from E-rate stakeholders was 5 days.
The SLD received 1,388 appeals in 2011 as opposed to 1,959 in 2010.
In 2010, the average appeal processing time was 77 days; in 2011 the average processing time was 84 days.
The SLD received 1,466,092 invoices and denied 105,024 (nearly 14%). In the 2010 Annual Report, USAC did not report the number of invoices denied each quarter.