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2016 Annual Report by USAC

On March 31, 2017 the Universal Service Administrative Company (USAC) released its 2016 Annual Report. The report provides the Federal Communications Commission and Congress details about the non-profit company's activities, expenses, and performance measures regarding its management of the Universal Service Fund programs.
USAC acknowledged the difficult rollout of the E-rate Productivity Center (EPC) for FY 2016 and stated that they “….recognize that FY 2016 was a challenging year for applicants and providers as a result of ongoing system issues”  USAC will try to be more transparent going forward and increase their communications with various stakeholders regarding future EPC enhancement rollouts.
E-rate highlights from the 2016 report include: 
  • The average time it took USAC to process E-rate reimbursement 2016 forms: 68 days which is up 2 days from 2015;
  • Average appeal processing time in 2016 was 69 days; down from 83 days in 2015;
  • USAC rejected 15% of the invoices in 2016 which is down 2.4% from 2015
The USAC 2016 Annual Report can be viewed here.
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